Privacy Policy

FeltPoker respects your privacy and is committed to protecting your personal information.

We collect personal information such as your name and phone number solely for the purpose of providing venue services, including waitlist management and seating availability notifications.

Service Scope Clarification

FeltPoker does not facilitate online gambling, betting, wagering, sweepstakes, raffles, contests, or promotional gaming activity. FeltPoker is a venue management platform used by licensed, in-person venues to manage operational workflows such as waitlists, seating, and customer check-in.

SMS messages sent through FeltPoker are optional transactional service notifications. SMS is not used for marketing, promotions, betting, wagering, online gaming, contests, raffles, sweepstakes, deposits, odds, or payment activity.

How Your Information Is Used

Your information is used strictly for operational purposes within the venue environment, including managing waitlists, notifying you of available seating, and improving service efficiency.

SMS Communications

If you opt in to receive text messages, you consent to receive SMS notifications from FeltPoker and/or participating venues about waitlist status, check-in reminders, and seat availability. These messages may include:

SMS consent is optional and is not required to create an account. Message frequency varies based on your activity and waitlist status. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for marketing purposes. Consent is not purchased, rented, sold, or used for third-party marketing.

Data Sharing

FeltPoker does not sell, rent, or share your personal information with third parties for marketing purposes. Your information is only used as necessary to operate the services you engage with.

Messages are strictly informational and operational and are only sent after a customer provides their phone number and consents to receive waitlist, check-in, and seat-availability notifications when joining a venue waitlist or using an approved venue check-in flow.

Data Security

We implement reasonable administrative and technical safeguards to protect your personal information. However, no system can be guaranteed to be 100% secure.

Updates to This Policy

This Privacy Policy may be updated from time to time. Continued use of the service after updates are made constitutes acceptance of those changes.

For questions regarding this policy, contact:
support@feltpoker.net
You may also reply HELP for SMS assistance.